On this page we will try to answer all Questions that are being asked regularly. We always try to update this section so all information is optimized for that right moment. So come back any time to check out the answers!
Questions are divided in Sections so you can easily find them in the right category. Let us know if you can’t find your answer!
Depending on what products are ordered, we ship from either Singapore or India.
If or when you have not received an email then please check your spam box, in case you do not find them in there then we would suggest to contact us. A common problem could be Yahoo/AOL addresses, in case you are using a Yahoo/AOL address then we would urge you to change this.
Shipping will take up to 7-12 business days, usually, we deliver in 9/10 days.We do offer DHL EXPRESS SHIPPING, this will cost 44$, your parcel will be delivered in 4 to 6 days. EXPRESS SHIPPING is up to 2000 tablets in 1 parcel. Be aware that Express shipping is not possible during the present Covid-19 crisis.
Check your confirmation mail, it will show the tracking methods to use best.
Usually, it is best to check your tracking at https://17track.net
Yes, we reship automatically after 15 business days or when we notice that a parcel is stuck over 7 business days.
You can ask us but be aware that we are not the shippers, we use Singapore Post, EMS, DHL and USPS to do this for us, shipping related questions are best to ask directly to the shipping company used for your parcel.
We offer Zelle and 13 other ways to pay. There is a 15% default discount if you use BitCoin. In Case you need help with Zelle or other payment options then you can use the LiveChat option in the right corner of your screen.
We do not have coupons but we do have regular promotions or free gifts but our prices are competitive and our “house brands” will come with 20% product extra per default.
Sometimes we have to check payments manually, in this case, your status will change a few hours later, your order will be shipped in the same timeframe as usual.
You will receive all details within 24 hours, in case you ordered on Saterday/Sunday it can take up to 36 hours.